Ordering 

Do I need an account to order wine from Berry Bros. & Rudd? 

Yes. All purchases require a Berry Bros. & Rudd account. When checking out online, you’ll be asked to create a username and password and provide your billing and shipping information.  

What are the age requirements when ordering from Berry Bros. & Rudd? 

All customers must be at least 21 years of age. Berry Bros. & Rudd reserves the right to verify age and refuse sale at its discretion. Shipments require carrier age confirmation at delivery. It is illegal for anyone under 21 to purchase alcohol, and we will cooperate with law enforcement in cases of attempted underage purchases.   

Are all products shown on the website in stock and available for purchase? 

Yes. Our website reflects real-time inventory. All products are subject to availability and we will contact you directly if there are any issues fulfilling your order.  

Can I send items to multiple addresses in one transaction? 

No, orders can only be dispatched to a single address per transaction. If you intend to ship items to multiple addresses, please create individual orders for each destination.  

What are my payment options? 

Berry Bros. & Rudd accepts Visa, Mastercard, Discover and American Express.  

Is there a minimum order value? 

There’s no minimum order value for US orders.  

Do you offer Berry Bros. & Rudd gift cards?

Not at this time, though we may introduce them in the future.

Can I change my order after I’ve placed it? 

We’ll always do our best to accommodate any changes to your order, but it may not be possible if it’s already on the way. If you’d like to request any changes, please call us at your earliest convenience at (771) 240-3090, or email us at us@bbr.com.

I’ve received a gift from you, can you tell me who sent it? 

Of course, please contact us. 

I need some help choosing, can you help? 

If you have a complex order or would like help from our team buying gifts please contact us. 

Can I pick up my order in store? 

Yes. Select “Pickup in store” and the order will be available for you to collect the next business day Monday through Friday. Any orders placed on Friday after 12pm will be available for pick up on the following Monday. We’ll confirm your pick-up by email or phone. All orders must be collected within three business days of being placed. Uncollected orders will be returned to the warehouse for an additional fee.

Shipping and Delivery 

Do you offer local delivery?

Berry Bros. & Rudd USA provides delivery within the District of Columbia only. We currently offer same day delivery on orders placed before 12pm. Orders placed after 12pm on Friday will be delivered on the following Monday; no weekend deliveries are available.

To see our full Purchasing & Shipping Policy, including rates, please click here.

Are you able to ship to any US state?

We may ship to states that permit direct-to-consumer retailer shipments and where the company holds the required licenses or permits. At present, shipments are available to Florida and New Hampshire and we may expand the number of eligible states in the future.

For orders outside of a permit state, customers may select "Customer Arranged Delivery" at checkout. Upon full payment of the purchase price - including applicable DC sales tax - the customer assumes full responsibility for transporting the wines and spirits from the District of Columbia to their destination. Customers may also choose to use our partner, St James Cellars, for storage or logistics services.

To see our full Purchasing & Shipping Policy, including rates, please click here.

Can I include original wooden cases in my shipment?   

We’re unable to ship wine outside Washington, DC in its original wooden case. All bottles will be repacked in a high-quality shipping box for delivery. If you would like the wooden case included in your shipment, please contact us in advance. An additional shipping fee will apply. 

Do you charge any taxes or fees for wine shipments? 

Sales tax (at the current rate of 10.25%) applies to all orders delivered, picked up or stored within Washington, DC. Deliveries to Florida will be charged the sales tax rate that reflects the delivery address. Deliveries to New Hampshire are subject to an 8% fee.

Should I be concerned about extreme temperatures when shipping wine? 

Extreme heat and cold can damage the quality of fine wines. Precautions will be taken during shipments, to reduce the chance of your bottles being exposed to extreme temperatures.

During winter and summer months, if customers in New Hampshire & Florida elect to proceed with shipment during winter or summer months, Berry Bros. & Rudd USA will require the customer to sign a waiver of liability, thereby assuming all responsibility for any loss, damage or deterioration arising from weather conditions. Berry Bros. & Rudd USA shall not be liable for any weather-related loss or damage where the customer has declined expedited service or executed such a waiver.

If customers do elect to ship during these months, they are strongly encouraged to select UPS or FedEx 2Day Air service in order to reduce the risk of weather-related damage.

During such periods, Berry Bros. & Rudd USA generally does not ship orders on Thursdays or Fridays to avoid carrier storage over weekends.

As an alternative, Berry Bros. & Rudd USA will hold orders in its temperature-controlled warehouse until weather conditions permit safe shipment (up to a maximum of 120 days) at no additional charge.

How do I track my order? 

Once your order has been processed and confirmed, you will receive a shipping confirmation email that includes your tracking number and a link to the carrier’s website. This will allow you to follow your shipment’s progress in real time. If you have selected in-store pickup, you will instead receive an email or phone confirmation with your collection details. For any questions or concerns about tracking, please contact us. 

There is an issue with my delivery 

If your order arrives damaged or the wine appears to be in poor condition, we’ll arrange a collection and send you a replacement right away. If the same product is not available, we’ll credit your account with the full value of the returned item. To request a collection, please contact our Customer Service team at (771) 240-3090 or email us at us@bbr.com.

Quality Guarantee 

We are committed to providing our customers with exceptional service and to ensuring that every bottle we offer is of the highest quality. If a wine is found to be corked or faulty, we will first offer a replacement bottle. If a replacement is not available from our stock, we will issue a credit equal to the wine’s value. To process this, we ask that the original bottle be returned; unfortunately, we cannot accept empty bottles If you believe a wine to be faulty, please contact us at (771) 240-3090 or email us at us@bbr.com and we will be happy to make arrangements to have the wine collected and tested. 

My order is late, where is it? 

You can follow the status of your order using the tracking link provided in your order confirmation email. If you need additional details or run into any issues, please email us at us@bbr.com and our team will be happy to assist. 

Customer Support 

Managing your account

What do I do if I'm having issues accessing my account? 

If you’re having trouble logging in to your account, please try resetting your password. If you’re still having problems, then please contact us. 

How can I update my account details?

Once you’ve logged in to your account, you can change your password, email address, invoice and delivery addresses, and payment methods. 

How can I unsubscribe from emails? 

There is an unsubscribe link at the bottom of every email we send, which will automatically remove you from our mailing list. If you do not see one of these links please email us@bbr.com. Alternatively, you can log in to your account and change your communication preferences or update your wine and spirit interests. 

How do I close my account? 

To close your account, please contact us. 

Where can I see my order activity? 

Once a customer has registered, they can log into their account with their email address and password. To view all confirmed orders, click on "My Account" via the user profile icon. We do not store customer bank card details.

Other services

Will Berry Bros. & Rudd USA offer storage?

Yes. Berry Bros. & Rudd USA offers secure private client
storage for wines purchased through us. This service allows you to store
your collection in optimal conditions with full provenance and care. For more
information or to discuss your storage needs, please contact us@bbr.com.

Are you offering the Berry Bros. & Rudd Exchange (BBX) in the US?

Berry Bros. & Rudd USA does not currently offer the BBX (Berry Bros.
Exchange) platform in the United States.

Will Berry Bros. & Rudd USA host auctions?

Berry Bros. & Rudd currently hosts fine wine auctions in the UK and plans to expand this program to additional international markets, including the United States, in the future.